Monday, January 8th of 2007
Hi,
How are you? I�m sad to inform you that the order (down below) wasn�t able to get to us on-time. I was helping a friend of mine from Bulgaria (Tony-student of mine that has been learning English as a Second Language in rural small farming town of Morris, Minnesota) order this (for his wife-Margarita) before leaving America (from the Minneapolis-St. Paul Int�l Airport).
-Here is the time line �.
We were hoping that it�ll get to the destination (my dad�s place in St. Paul, Minnesota, which is a 3 hour drive from Morris) before Margarita�s flight (@6:50pm on Sunday, January 7th of 2007). Your (ABE�s of Maine) website gave us the option to have us get the order delivered in 2 days (already e-mailed and left a message on the answer machine for Phil at extension line #219 on 1.800.992.ABES confirming the order and that we needed the order by January 7th before Margarita�s flight departure), so we were willing to pay the extra cost (would�ve not done this if we knew it was going to arrive later than the 7th). We filled the order registration on-line by Monday, January 1st of 2007 (we have been trying to order this until it was available a week before) and it took 2-3 days (excluding the New Year�s Holiday) to process as stated on the website; however, we were hoping that by the time the product was sent out on Thursday, January 4th that we would�ve get in two days (Saturday?). I checked the UPS Tracking Website and the e-mail that was sent to me (just right after the ABE�s Order Confirmation e-mail) from them stated that the arrival would be Monday, January 8th of 2007. We became a little doubtful (on 5th-Friday afternoon after getting off from my day job 8a-4p) that we�ll be getting the order before both of my Bulgarian friend�s (Tony leaving @1:40pm on Monday, January 8th of 2007) flight departure. But, we didn�t give-up because we felt it might come earlier despite UPS�s e-mail). I became very doubtful after checking on Saturday (6th) the UPS Tracking Website when I didn�t see any change of status (still in New Jersey) of the order. That is why I called you (ABE�s of Maine) and left a message Saturday afternoon around 2pm (dad�s place-Cansiano Monteagudo, whose name I put for the order to be sent to) after arriving (3 hour road trip) in St. Paul from Morris. My hope came up again on Sunday evening (9p) after going back to Morris after dropping Margarita at the MSP Int�l Airport and Tony at a Bulgarian friend�s house in Minneapolis. I called Tony that the order is in Minneapolis (5:51p according to UPS)! I woke up this morning (@5am Monday, January 08, 2007) and told UPS to �hold� the package so Tony has the chance to pick it-up before UPS delivers it (anytime 9a-4p) and before going to MSP int�l airport by 11:40p. I called UPS around 11pm and they �finally� told me that I needed my dad�s (Cansiano) written permission (would�ve got this before if they told us this earlier!) to have Tony pick-it up. I was at work and didn�t have the time to get this long process done.
Now, I�m wondering what to do with the order because Tony & Margarita already left the country and the $450 has been already charged to my credit card. Is there a way that UPS can just return (UPS told me if I don�t pick the product up from the Customer Center by the 12th of January) your product back without any charge? I was wondering if you have any suggestions.
Sal Monteagudo,
http://www.angelfire.com/mn2/goodnewsumm/la.photography.html
P.S. I just want to share this, so you'll know how to handle similar situations like these in the future as a first time customer doing this process.
UPS
UPS Customer Center
3312 BROADWAY ST NE MINNEAPOLIS, MN 55413
HOURS OF OPERATION:
Monday-Friday: 8:00 AM - 8:00 PM
Saturday-Sunday: Closed
For a map or directions, please visit the following link: http://www.ups.
com/using/services/locate/locate.html
The model PVGS15 may be serviced at the Panasonic Nationally Authorized Digital Camcorder Service Center. Click on the Name to display a map of the location.
Name Address City State Zip Phone Dist.
(Miles)
PANASONIC CAMERA AND DIGITAL S 1590 TOUHY AVE ELK GROVE VILLAGE IL 60007 (800) 211-7262 476
Panasonic has centralized its repair experts for quality control and efficiency. If you need operating assistance, please call 1-800-211-PANA.
"Do you have an interesting Web site you'd like to see featured on Internet InSITE? Email Web Manager Justin Piehowski, jpiehowski@kstp.com. Watch INTERNET InSITE each Monday at 6:30 on 5 EYEWITNESS NEWS MORNING.
One of the greatest things about digital cameras is the ability to take photos and then show them off via email.
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Press 'PLAY' on the video viewer in the upper-right of this page to see an example of the video I made with pictures of my cousins Harrison and Claire Piehowski...
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Need more Internet Insite?Check the archives: http://www.kstp.com/article/10000/ "
Thank you for visiting GoodnewsEverybody! Please feel free to e-mail me (Sal) at info@goodnewseverybody.com on any comments, suggestions (e.g. any new websites),complaints, or anytype of feedback to improve this website.
